I’ve been thinking a lot lately about what it means to be mindful. Sure, it’s a buzz-y term But it’s a term that benefits us, as opposed to ones that […]
If you’re a community manager who works under a marketing department, don’t forget this: On average, it costs 6-7x as much to acquire a new customer rather than retaining an […]
I overhauled the format of my blog this weekend. I kept the style the same but threw out most of the sidebar features. In the interest of transparency and authenticity, I thought I’d explain why.
I’m addressing some common BS misconceptions because I’m sick of hearing how little everyone understands about building loyal communities.
I wrote a long answer on Quora last night to the question, “How do I manage a meetup group?” I didn’t mean for it to come out so long, but […]