This post made it to the top of Hacker News today. I give myself my first ever Hacker News high-five, but also I realize that really means nothing in the […]
This post was originally published on My Community Manager’s “Community Manager Appreciate Day” blog. I wrote this post for them after they asked for my “community story”. Here we go… […]
I am writing this post from the San Francisco General Hospital, sitting by my boyfriend’s side, watching him code away and watch Arrested Development while he waits to be called […]
Community Badassery (n): When a community manager or team stops being reactive and initiates a creative, daring action in order to empower their community to connect and flourish in new ways. Outcome may be uncertain. Not for the faint of heart.
Customer support does not build communities. Community and customer support should be BFFs in a business but they should not be one and the same. Customer support teams should be in constant communication with community managers […]
I loved this quick presentation on building team culture with remote teams from Sqwiggle. They share some great ideas on how to build culture/community with people across the world that […]
I’ve had lots of new community managers and non-community managers ask me about Twitter chats recently. I usually participate in at least one per week, and they’ve had an enormous […]
One of the many efforts that we’ve been working on is creating a clear, standard way of badging and tiering our community members. I’ve written before about Brand Ambassador programs, […]
When we build communities around products, we dream of creating something larger than a product or even larger than a brand name. We want to create deeper meaning in people’s lives. There are many ways to start building meaning around your product, but there is really no more effective way than empowering individual brand ambassadors to run with your vision and to better their own lives as a result. But if you’ve never done it before, how do you begin?
Just a wee update: You can find me over at my new Tumblog now, called Communities First. As you may have figured out, I’m extremely (okay, bordering on insanely) interested in […]